ez99 Terms & Conditions

01 Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply throughout this document and any supplementary policies, promotional materials, or communications issued by ez99:

• "ez99," "we," "us," or "the Platform" refers to the online gaming platform operated at ez99.cam and all associated services, game categories, and account facilities made available thereon.
• "Player," "you," or "your" refers to any individual who has created a registered account on ez99 or who accesses any portion of the platform, whether logged in or not.
• "Account" means the personal account created by a Player upon successful registration, including the associated wallet balance, transaction history, and preference settings.
• "Wallet" or "Account Balance" means the aggregate of deposited real-money funds, credited bonus funds (where separately tracked), and any winnings held within your ez99 account.
• "Real Money Funds" means Philippine Peso (₱) amounts deposited by the Player via approved payment channels, distinct from any bonus credit.
• "Bonus Funds" means credits awarded to the Player under a promotional offer, which are subject to wagering requirements before they may be withdrawn as cash.
• "Wagering Requirement" means the total amount a Player must wager using eligible games before bonus-derived winnings become eligible for withdrawal, expressed as a multiplier of the bonus amount or the bonus plus deposit amount as stated on the relevant promotion.
• "KYC" or "Know Your Customer" means the identity and document verification process required by ez99 to confirm a Player's identity, age, and the legitimacy of the payment methods used.
• "Services" means all game categories, account management tools, payment processing facilities, customer support channels, and any other features accessible through the ez99 platform.

02 Acceptance of Terms

By accessing ez99.cam, creating an account, making a deposit, or placing any wager, you unconditionally accept these Terms and Conditions in their entirety, together with the Privacy Policy and any game-specific rules published on the platform. If you do not agree to any part of these Terms, you must immediately cease using the ez99 platform and, if you hold an account, request its closure by contacting customer support.

These Terms constitute a binding legal agreement between you and ez99. They supersede all prior understandings, representations, or communications regarding the subject matter herein. Where a conflict arises between these Terms and any promotional material or game-specific rules, the more specific document shall prevail with respect to the matter in question; in all other respects, these Terms shall govern.

03 Eligibility

Access to and use of ez99 is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their account:

1. You are at least 21 years of age, consistent with the minimum age requirement for casino-style online gambling under Philippine law and applicable gaming regulations.
2. You are not a resident of, nor accessing the platform from, a jurisdiction in which online gambling is prohibited by local law or regulation.
3. You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
4. You are not a current employee, director, contractor, or immediate family member of an employee or director of ez99 or any of its affiliated gaming service providers.
5. You have not previously been self-excluded from ez99 or had an account permanently closed for a violation of these Terms.
6. You have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.

ez99 reserves the right to request proof of age, identity, or residence at any time and to restrict account access pending the satisfactory provision of such documentation. Failure to provide requested documentation within a reasonable period may result in account suspension or permanent closure.

04 Account Registration

4.1 Single Account Policy

Each individual may hold only one registered account on ez99. The operation of multiple accounts — whether under the same or different personal details, payment methods, device identifiers, or IP addresses — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, ez99 will consolidate balances at its discretion, void bonus-derived winnings across all accounts, and may permanently close all associated accounts.

4.2 Accuracy of Registration Information

You are required to provide accurate, complete, and current information during the registration process and to update your account details promptly if any information changes. This includes your full legal name, date of birth, residential address, contact number, and email address. ez99 shall not be liable for any consequences arising from your failure to maintain accurate account information, including delays in withdrawal processing where your KYC documentation does not match your registered details.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your username, password, or one-time PIN with any third party. ez99 will not be held liable for any unauthorized access to your account resulting from your failure to safeguard your credentials. If you suspect unauthorized access to your account, you must notify ez99 customer support immediately via live chat. ez99 recommends enabling SMS login alerts, which are available from the account security settings panel.

4.4 KYC Verification

Prior to processing any withdrawal request, ez99 requires Players to complete the KYC verification process. Acceptable identity documents include a Philippine National ID, passport, driver's license, or SSS/GSIS card. Proof of address documents such as a recent utility bill or bank statement may also be required. ez99 may request additional documentation at any stage if necessary to comply with its anti-money laundering obligations.

05 Deposits & Withdrawals

5.1 Accepted Payment Methods

ez99 accepts deposits and processes withdrawals through the following payment channels: GCash, Maya (formerly PayMaya), BPI Online Banking, BDO Online Banking, and Metrobank Online Banking. All transactions are denominated in Philippine Peso (₱). ez99 does not accept cash deposits, third-party payment processors acting on behalf of the Player, or payments originating from credit facilities not in the Player's own name.

5.2 Minimum and Maximum Transactions

The minimum deposit amount via GCash and Maya is ₱100. Minimum deposits via bank transfer channels are ₱500. Maximum single-transaction deposit limits vary by payment method and are displayed at the point of deposit within your account wallet. Withdrawal minimum is ₱500 across all payment methods. Maximum withdrawal amounts per transaction and per 24-hour period are subject to the limits published in the Payments section of the account dashboard.

5.3 Withdrawal Conditions

Withdrawals will only be processed to a payment method that has been used to make at least one verified deposit on the account. ez99 does not process withdrawals to third-party accounts, accounts not in the registered Player's name, or payment methods that have not been previously associated with the account. All withdrawal requests are subject to a review period during which KYC status, active bonus wagering requirements, and transaction integrity checks are assessed.

5.4 Processing Times

Withdrawal requests to GCash and Maya are typically processed within 15 minutes to 2 hours of approval, subject to the payment provider's own processing schedules. Bank transfer withdrawals to BPI, BDO, and Metrobank are processed within 1 to 3 business days. Processing times may be extended during peak periods or where additional verification is required. ez99 shall not be liable for delays attributable to the Player's bank or e-wallet provider.

5.5 Anti-Money Laundering

ez99 operates in compliance with applicable anti-money laundering regulations. Unusual or suspicious transaction patterns may trigger additional verification requirements or a temporary hold on withdrawal processing. Players are required to cooperate fully with any AML-related review. ez99 reserves the right to report suspicious activity to relevant regulatory authorities as required by law, without prior notice to the Player.

06 Bonuses & Promotions

6.1 General Bonus Terms

All promotional offers available on ez99 are subject to the specific terms displayed on the relevant promotion card, in addition to these general bonus terms. In the event of a conflict between a promotion-specific term and these general terms, the promotion-specific term shall prevail with respect to the matter in conflict.

6.2 Wagering Requirements

Bonus funds credited to your account must be wagered the number of times specified in the applicable promotion before any bonus-derived winnings may be withdrawn. Unless a promotion expressly states otherwise, wagering requirements apply to the sum of the deposit amount plus the bonus amount. Wagers placed on games that are excluded from bonus wagering — as listed in the promotion terms — will not contribute to the wagering requirement and may result in the forfeiture of the bonus.

6.3 Bonus Expiry

All bonus offers carry an expiry period, which begins from the date and time the bonus is credited to your account. Bonus funds and any associated winnings that have not been wagered to the required level by the expiry date will be automatically removed from your account. Expiry periods are prominently displayed on each promotion card and in the Bonuses section of your account dashboard.

6.4 Bonus Abuse

ez99 employs automated and manual monitoring systems to detect patterns of bonus abuse, including but not limited to: claiming the same promotion under multiple accounts, exploiting game-specific wagering contribution rates to meet requirements with minimal risk, systematic low-risk wagering designed to satisfy wagering requirements without genuine gameplay, and coordinated play between multiple accounts. Any account found to have engaged in bonus abuse will have associated bonus funds and winnings voided and may be permanently closed.

07 Game Rules & Fairness

7.1 Game Outcomes

All slot games and electronic table games available on ez99 operate using certified Random Number Generator (RNG) systems. RNG certification is provided by the relevant game providers, which include Jili Games, PG Soft, and other licensed providers integrated into the ez99 platform. Live casino game outcomes are determined by physical dealing, spinning, or drawing actions conducted in real time and visible via live video stream. ez99 does not alter, influence, or override game outcomes produced by provider systems.

7.2 Malfunctions

In the event of a game malfunction, disconnection, or system error that interrupts a game round before a result is determined, the wager for that round will be voided and the staked amount returned to the Player's account balance. Where a malfunction occurs after a result has been determined and displayed, the result stands. ez99 shall not be liable for any direct or indirect losses arising from game malfunctions beyond the return of the relevant stake.

7.3 Maximum Payout

Unless otherwise specified in game-specific or promotion-specific terms, the maximum payout per single game round or bet on ez99 is ₱2,000,000. Winnings exceeding this threshold from a single round may be capped at ₱2,000,000 at ez99's discretion. For progressive jackpot titles, separate maximum payout terms apply as stated within the individual game interface.

08 Prohibited Conduct

The following conduct is strictly prohibited on the ez99 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, voiding of balances, and reporting to relevant authorities:

• Registering more than one account, or assisting another person in circumventing the single-account policy.
• Providing false, misleading, or unverifiable information during registration or the KYC process.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with games, exploit promotions, or perform actions on the platform.
• Colluding with other Players in live games, sports betting, or any other game format to manipulate outcomes or gain an unfair advantage.
• Exploiting bugs, errors, or technical vulnerabilities in any game or platform feature. Any such vulnerability must be reported to customer support immediately rather than exploited.
• Using the platform to launder money or conduct any transaction in furtherance of illegal activity.
• Allowing or facilitating access to your account by any third party, including family members, friends, or associates.
• Engaging in or coordinating chip dumping, match fixing, or any form of sports result manipulation in connection with sports betting on the platform.
• Accessing the platform from a jurisdiction where doing so is prohibited by local law.

09 Responsible Gaming

ez99 is committed to providing a safe and responsible gaming environment for all players. The platform's responsible gaming tools are built into the core account dashboard and are accessible at all times. They are not supplementary features — they are a fundamental part of how ez99 operates.

9.1 Player-Controlled Limits

Players may set deposit limits (daily, weekly, or monthly), loss limits (daily, weekly, or monthly), and session time duration reminders from the Responsible Gaming section of their account dashboard. Limit reductions take effect immediately. Limit increases are subject to a 72-hour cooling-off period before taking effect. This asymmetry is deliberate and reflects ez99's genuine commitment to player wellbeing.

9.2 Self-Exclusion

Any Player who wishes to restrict their access to ez99 may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests must be submitted via live chat support and will be processed within 24 hours of the request being received. During a self-exclusion period, the Player's account will be suspended and they will not receive promotional communications. Permanent self-exclusion requests are irreversible.

9.3 Age Restriction

The 21+ minimum age requirement is enforced at registration and during KYC review. ez99 encourages parents and guardians to use device-level parental control tools to prevent underage access to online gaming platforms. If you are concerned that a minor may have accessed ez99, please contact customer support immediately.

For support queries relating to responsible gaming tools on ez99, contact our support team via live chat, available 24 hours a day, 7 days a week.

10 Intellectual Property

All content on the ez99 platform — including but not limited to the brand name, logo, website design, user interface elements, game graphics where provided by ez99 directly, text, promotional materials, and software — is the intellectual property of ez99 or its licensed third-party providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ez99 platform for personal, non-commercial gaming purposes only. This license does not permit you to copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any portion of the platform without the prior written consent of ez99. Any unauthorized use of ez99's intellectual property will result in immediate account termination and may give rise to civil or criminal liability.

11 Limitation of Liability

To the maximum extent permitted by applicable law, ez99 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption, even if ez99 has been advised of the possibility of such damages.

ez99's total aggregate liability to any Player in connection with these Terms, whether in contract, tort, statute, or otherwise, shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit ez99's liability for death or personal injury resulting from gross negligence, fraud, or any other liability that cannot be excluded by law.

The ez99 platform is provided on an "as is" and "as available" basis. While ez99 makes reasonable efforts to ensure continuous platform availability, no warranty is given that the platform will be free from interruption, error, or security vulnerability at all times. Scheduled maintenance windows will be communicated in advance where reasonably practicable.

12 Privacy & Data

The collection, use, storage, and protection of your personal data by ez99 is governed by the ez99 Privacy Policy, which is incorporated by reference into these Terms and Conditions and should be read together with this document. By accepting these Terms, you also acknowledge that you have read and understood the Privacy Policy.

In summary, ez99 collects personal data necessary for account registration, identity verification, payment processing, customer support, and compliance with applicable law. ez99 does not sell your personal data to third parties. Data may be shared with licensed game providers, payment processors, and regulatory authorities where required for the operation of the platform or compliance with legal obligations. For the full data processing terms, please refer to the Privacy Policy.

13 Amendments to These Terms

ez99 reserves the right to amend, update, or replace these Terms and Conditions at any time and without prior notice, except where applicable law requires advance notice of a specific change. Amendments will be published on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically to stay informed of any changes.

Your continued use of the ez99 platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the platform and, if you hold an account, contact customer support to arrange its closure. Available real-money balances will be refunded to your verified payment method following account closure.

14 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable Philippine law and relevant gaming regulations in force at the time of the relevant event.

In the event of a dispute between you and ez99, you are encouraged to contact our customer support team in the first instance to seek an informal resolution. ez99 aims to acknowledge all formal complaints within 48 hours and to provide a substantive response within 7 business days.

Where an informal resolution cannot be reached, disputes may be referred to the appropriate regulatory body in accordance with applicable Philippine gaming regulations. ez99 will cooperate fully with any regulatory review or dispute resolution process initiated through proper channels.

15 Contact Information

If you have any questions, concerns, or complaints relating to these Terms and Conditions, please contact the ez99 support team through the following channels:

• Live Chat: Available 24/7 from within your ez99 account dashboard — the fastest way to reach us for urgent queries.
• Email: [email protected] — for non-urgent enquiries, formal complaints, or written documentation requests. Please allow up to 2 business days for a response.

When contacting us regarding a specific transaction or account issue, please have your registered account username and the relevant transaction reference number available to allow our team to assist you efficiently.