ez99 Privacy Policy

01 Introduction

This Privacy Policy sets out how ez99 ("we," "us," or "the Platform") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "the Player") who register for and use the online gaming services available at ez99.cam. This policy applies to all data processing activities carried out by ez99 in connection with the operation of its platform, including account registration, payment processing, customer support, promotional communications, and regulatory compliance.

ez99 is committed to handling personal data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, together with any applicable guidelines issued by the National Privacy Commission (NPC). This Privacy Policy should be read together with the ez99 Terms and Conditions, which govern the broader contractual relationship between you and the platform.

If you have questions about any aspect of this Privacy Policy before creating an account, please contact our support team via live chat before proceeding with registration.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal data is the operator of the ez99 platform at ez99.cam. As data controller, ez99 determines the purposes for which and the means by which personal data is processed. ez99 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data protection obligations and responding to data subject inquiries.

Where ez99 engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, and game software providers — those providers act as data processors under documented data processing agreements that require them to process data solely in accordance with ez99's instructions and to implement appropriate security measures.

For any data protection inquiry, including data subject access requests, correction requests, or deletion requests, please contact the ez99 Data Protection Officer using the contact details set out in Section 14 of this policy.

03 Personal Data We Collect

3.1 Data You Provide Directly

When you create an account, make deposits or withdrawals, contact customer support, or participate in promotions on ez99, you provide us with personal data including:

• Full legal name as it appears on your government-issued identity document
• Date of birth (collected and verified to enforce the 21+ age requirement)
• Residential address, including barangay, city or municipality, province, and postal code
• Mobile number and email address used for account communications and two-factor authentication
• Government-issued identity document scans or photographs submitted for KYC verification (e.g., Philippine National ID, passport, driver's license, SSS/GSIS card)
• Payment method details including GCash or Maya mobile numbers and bank account numbers used for deposits and withdrawals
• Correspondence and communications sent to us via live chat or email, including any attachments provided

3.2 Data Collected Automatically

When you access and use the ez99 platform, certain data is collected automatically by our systems:

• IP address and approximate geolocation derived from it (used to verify jurisdictional eligibility and detect suspicious access patterns)
• Device identifiers including device type, operating system, browser type and version, and screen resolution
• Session data including login timestamps, session duration, pages visited, and game sessions initiated
• Transaction logs covering all deposits, withdrawals, bonus credits, wagers placed, and winnings received
• Cookie and tracking data as described in Section 7

3.3 Data From Third Parties

ez99 may receive personal data about you from the following third-party sources in connection with specific processing activities:

• KYC and identity verification providers, who return verification results and risk scores following document and liveness checks
• Payment processors, who confirm transaction status, payment method ownership, and in some cases anti-fraud signals
• Fraud prevention and AML screening services, which may provide risk indicators linked to your identity or payment methods

04 How We Use Your Personal Data

The table below summarises the primary purposes for which ez99 processes your personal data and the corresponding lawful basis for each processing activity:

ez99 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review. Where profiling is used for responsible gaming monitoring or fraud detection, material decisions that affect your account are reviewed by a member of the ez99 compliance or support team before being implemented.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, ez99 processes your personal data on the following legal grounds depending on the specific processing activity involved:

1. Contract Performance: Processing necessary for the performance of the contract between you and ez99, including account registration, processing wagers, handling deposits and withdrawals, and providing customer support.
2. Legal Obligation: Processing required to comply with applicable law, including KYC and age verification requirements, anti-money laundering obligations, record-keeping mandates, and reporting obligations to regulatory authorities including PAGCOR.
3. Legitimate Interests: Processing carried out for ez99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics for platform improvement, where those interests are not overridden by your data protection rights.
4. Consent: Where processing is based on your consent — primarily for promotional and marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account dashboard or by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing and Disclosure

6.1 Service Providers

ez99 shares personal data with a limited number of trusted third-party service providers who process data on our behalf under documented data processing agreements. These providers include:

• Payment processing partners including the operators of GCash, Maya, BPI, BDO, and Metrobank integration services, for the purpose of processing deposits and withdrawals
• KYC and identity verification technology providers, who conduct automated document verification and liveness checks on submitted identity documents
• Game software providers whose titles are integrated into the ez99 platform, where game session data must be transmitted to their systems for game operation and RNG certification
• Cloud hosting and infrastructure providers responsible for the secure hosting of ez99 platform data
• Customer support platform providers, through which live chat and email support communications are managed

6.2 Regulatory and Law Enforcement Disclosure

ez99 will disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or regulatory direction. This includes disclosures to PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines where required under the Anti-Money Laundering Act and its amendments. Such disclosures are made without prior notice to the affected player where legally required.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business restructuring involving the ez99 platform, personal data held by ez99 may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect where reasonably practicable.

07 Cookies & Tracking Technologies

7.1 What We Use

ez99 uses cookies and similar tracking technologies on the ez99.cam website to support platform functionality, maintain your login session, and gather aggregated analytics data. The types of cookies used include:

• Essential cookies: Required for core platform functions including maintaining your authenticated session, remembering your language preferences, and enabling the account dashboard. These cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate and use the ez99 platform, which informs improvements to the user experience. These cookies do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login attempts. These support the platform's account protection mechanisms.

7.2 Cookie Control

On your first visit to ez99.cam, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies. You may update your cookie preferences at any time via the cookie settings panel accessible from the footer of the website. Note that disabling essential cookies will impair your ability to log in and use the platform.

In addition to the cookie settings panel, you may control cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please refer to your browser's help documentation for instructions specific to your browser and device.

08 Data Security

ez99 implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• TLS 1.2 or higher encryption for all data transmitted between your device and ez99 servers
• AES-256 encryption for personal data stored at rest within ez99 databases
• Bcrypt hashing with per-account salting for all account passwords — passwords are never stored in recoverable form
• Role-based access controls limiting internal access to personal data to staff with a documented business need
• Regular third-party penetration testing and vulnerability assessments of the ez99 platform infrastructure
• Comprehensive access and activity logging for all internal systems that process personal data
• An incident response plan that governs detection, containment, and notification procedures in the event of a security incident

09 Data Retention Periods

ez99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by ez99:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised data set no longer constitutes personal data and may be retained indefinitely for aggregate analytics purposes.

10 Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ez99. To exercise any of these rights, please submit a written request to the ez99 Data Protection Officer using the contact details in Section 14.

• Right to be Informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy fulfils that obligation. Material changes to how ez99 processes your data will be communicated to you directly.
• Right of Access: You have the right to request a copy of the personal data ez99 holds about you, together with information about how it is being used. ez99 will provide a response within 30 days of receiving a valid access request.
• Right to Rectification: If personal data held by ez99 is inaccurate or incomplete, you have the right to request its correction. For account details such as your email address or contact number, you may update these directly from your account dashboard. KYC document corrections require a formal request to support.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other lawful basis applies, or where the data has been unlawfully processed. This right is subject to ez99's legal retention obligations — data required to be retained under AML and gaming regulations cannot be deleted prior to the end of the mandated retention period.
• Right to Data Portability: You have the right to receive the personal data you have provided to ez99 in a structured, commonly used, machine-readable format, and to request its transmission to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on ez99's legitimate interests. You may also object at any time to processing for direct marketing purposes, including profiling related to direct marketing.
• Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy

The ez99 platform is strictly intended for adults aged 21 years and above. ez99 does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced at registration and during the KYC verification process. If ez99 becomes aware that personal data has been collected from an individual who was under 21 years of age at the time of registration, the account will be immediately suspended, all associated data will be flagged for review, and any real-money deposits will be returned to the originating payment method following investigation.

Parents and guardians are encouraged to use device-level parental control tools to prevent underage access to online gaming platforms. If you have reason to believe that a minor has registered an account on ez99 using your payment details or identity information, please contact customer support immediately via live chat so that we can investigate and take appropriate action without delay.

12 Third-Party Links

The ez99 platform does not contain links to third-party websites. However, ez99 integrates third-party game software from licensed providers, and these games may be operated on infrastructure owned by those providers. Where game data is transmitted to third-party game provider systems for the purpose of running the game, that data is governed by data processing agreements between ez99 and the relevant provider. ez99 is not responsible for the independent privacy practices of game providers with respect to data they collect directly through their own platforms or applications outside of the ez99 integration.

13 Amendments to This Privacy Policy

ez99 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, we will notify registered Players by email to the address associated with their account and by displaying a prominent notice on the ez99 platform for a period of at least 14 days following the change taking effect.

The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Your continued use of the ez99 platform following publication of an amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any amendment, you should cease using the platform and contact support to arrange account closure. Real-money balances will be returned to verified payment methods following account closure.

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data ez99 holds about you, please contact the ez99 Data Protection Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from within your ez99 account dashboard. This is the fastest channel for urgent account-related privacy queries.
• Email: [email protected] — for formal data subject requests, written complaints, and documentation requests. Please include your registered account username and a description of your request. Allow up to 5 business days for acknowledgement and up to 30 calendar days for a substantive response.

When submitting a data subject request by email, please include your full name as registered on your account and, if available, the email address associated with your account, to allow us to locate your records efficiently. For security purposes, ez99 may require identity verification before actioning a data access, correction, or deletion request.